Welcome to Provider Platform!

Provider Platform is an exclusive collection of tools and resources to help physicians, hospitals, and health care professionals quickly and efficiently get the information they need to service members and answer payment information.

The Provider Platform can provide access to the following information:

Eligibility information:

• Member eligibility (coverage information)
• Full schedule of benefits
• Accumulators (co-pays, deductibles, & out-of-pocket information)

Claims status:

• Claim status (searchable by claim number, enrollee ID, or service date)
• Payment information (status & amount)

Provider Platform Web Portal (24/7 access)

The platform web portal is the quickest way to get the answers you need regarding eligibility, claim, and payment status. Signing up for the portal requires an agreement of terms, information about your practice (requiring your TIN), and then creating a login that can be used moving forward when you visit the Provider Platform.

Interactive Voice Response (IVR) with fax back capabilities:

HealthComp offers 24/7 Provider Platform IVR system where providers can communicate in real-time with our eligibility and claims system through voice and keypad options.

Verbal confirmation
Receive verbal confirmation of participant eligibility (members & dependents), coverage, accumulators, and claim payment status.

Fax (optional)
You can request a fax that includes eligibility information, the schedule of benefits, accumulators, cover, and claim status.

Call 708.647.3401 to be directly connected with our 24/7 Provider Platform IVR.

For 24/7 access, log into the Provider Platform web portal using provider login above

Provider call unit (7:30 am – 6:00 pm CST Monday – Friday, times may vary):

Our Chicago-based Provider call unit is here to assist you with any questions. The call unit may have longer hold times depending on multiple variables, including the time of day. We encourage all providers to attempt to utilize the automated resources (portal & IVR). When calling the provider call unit, please have all patient information readily available for us to assist you as quickly as possible.

Call our provider unit today at 877.625.0205